Safeguarding
Safeguarding and Child Safety
Our commitment to safe, respectful and inclusive support for children, young people, families and carers.
Our commitment to child safety
TLK Care is committed to creating a safe, respectful and inclusive environment for children, young people, families and carers.
Child safety is part of everyday practice. This includes recruitment, supervision, service delivery, communication and responding to concerns.
Child Safe Standards
TLK Care is committed to implementing the NSW Child Safe Standards in its services and continuously improving child safe practice.
Worker checks and safe recruitment
Workers involved in child related work must meet relevant screening and recruitment requirements. TLK Care checks that workers delivering child related services hold the checks, qualifications and experience required for their role.
- Working With Children Check
- NDIS Worker Screening where required
- Police checks where required
- Reference checks
- Qualifications and appropriate supervision
Mandatory reporting and safeguarding response
TLK Care responds promptly to concerns about a child or young person's safety or wellbeing.
Staff are expected to raise concerns through internal safeguarding processes. TLK Care will meet mandatory reporting and other legal obligations where they apply.
Privacy consent and information sharing
TLK Care seeks informed consent before providing services and before sharing information with schools, early learning services, families or other providers. There are limited circumstances where the law requires or allows disclosure without consent.
Read our Privacy Policy for more information about how TLK Care handles personal information.
Feedback complaints and external concerns
Families can provide feedback or make a complaint directly to TLK Care without fear of disadvantage.
Contact TLK Care
You can contact us to share feedback, make a complaint or ask for help with a concern.
Contact UsExternal concerns
If you are not comfortable raising a concern with TLK Care, or if you are not satisfied with our response, you can contact the relevant external regulator or advocacy service.
Family choice and conflicts of interest
Families choose their providers. TLK does not require families to use TLK plan management, support coordination or any other TLK service to access clinical support. Any actual or perceived conflict is discussed openly and managed in line with participant choice.
Families can choose their own providers, change providers and ask questions about any referral or service recommendation. TLK will explain available options and support informed decisions.
Ready to talk about support?
Contact TLK Care and our friendly team will help you understand your options. No pressure, just a real conversation.